01
Consultation
We define your brand standards and specific goals to tailor our evaluation criteria to your property's unique DNA.
Our Process
A rigorous, proven methodology designed to deliver actionable insights.
Our Four-Step UK Hotel Audit Process
A rigorous methodology refined since 2008 across UK luxury hotels, resorts, and spas.
02
The Experience
A full incognito stay documenting every touchpoint, from service timing to emotional engagement and facility quality.
03
Rapid Reporting
Detailed analysis with scores, qualitative feedback, and media delivered within 24 hours of checkout.
04
Action Plan
A professional debrief highlighting quick wins and long-term strategies to elevate your guest satisfaction.
Common questions about our UK audit process
How long does a typical UK mystery guest audit take?
Most hotel mystery guest stays run from 24 to 72 hours on property. Your final written report is delivered within 24 hours of checkout, with a debrief call scheduled within the following week.
Do you audit hotels outside London?
Yes. While we are London-based, we regularly audit hotels, resorts, and spas across the UK, including Edinburgh, Manchester, the Cotswolds, the Lake District, and the South Coast.
Will our team ever know an auditor is on site?
No. Our auditors stay fully incognito, using real payment cards and travel profiles. Only nominated stakeholders at your head office are informed of the audit window.