Core Service
Mystery Guest Visits
Incognito mystery visits covering 500+ touchpoints across arrival, dining, housekeeping, and departure.
Learn moreOur Services
Mystery guest visits, hotel quality audits and hospitality consultancy for the UK's luxury hotels, resorts and spas.
Our Approach
Three services, one objective: an honest picture of the experience your guests receive, and a practical route to improving it.
It usually starts with a mystery visit — incognito hotel mystery shopping across the whole guest journey, scored and reported within 24 hours. A disclosed hotel quality audit then shows how the physical product and brand compliance stand up room by room.
Our hospitality consultancy takes the findings further: rewriting SOPs, training the teams responsible and re-auditing to prove the standard has moved. Each service can be commissioned alone; together they form a complete quality programme.
Operational
Hotel Quality Audits
Disclosed inspections of physical standards, cleanliness, and maintenance to ensure brand compliance.
Learn more
Strategic
Hospitality Consultancy & Training
Turn audit findings into action with hotel consultancy, SOP development, and staff training.
Learn moreServing hotels across the UK from our London base
Headquartered in Shoreditch, BBH Partners delivers mystery visits, quality audits and hospitality consultancy to luxury properties across England, Scotland, and Wales.
Mystery visits in LondonNot sure which service fits?
Tell us about your property and what you want to learn. We will recommend a scope and respond within one business day.
Request a Proposal